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IT Support Center



This website is meant to help PTP employees find answers to questions related to:

  • PTP Local Area Network (LAN), Wireless Local Area Network (WLAN), Wide Area Network (WAN), and other network functions and issues
  • Laptop and Personal Computers (PC's)
  • Cell Phones and Plans
  • Phone system and Voice Mail
  • As well as other Information Systems (IS) and Information Technology (IT) issues, such as:
  • Remote access to PTP
  • Wireless Technology
  • Outlook e-mail client
  • Symantec EndPoint Anti-Virus client
  • Spyware protection
  • Microsoft Office Suite and Operating Systems
  • UNIX and SX.e/Trend
  • Digital Security


How does IT Support Center assist you?

Web support

       Self-support is available on-line at: http://www.proturf.com/IT_Support/self_support.html
       

IT Support Center is still a 'work-in-progress', but when finished it will include downloadable documents and programs, a Knowledge Base with search capabilities, a Frequently Asked Questions page, a service request feature, a User Forum to share problem resolution, and a suggestion feature.  Navigate there, and kick the tires...

Additional support is available in the following ways:

Remote assistance

Support Center utilizes Virtual Network Computing (VNC) as a way to connect to your computer over the LAN or WAN, and over the Internet when using a Vitual Private Network (VPN) client, currently SonicWALL's NetExtender.  A web-based remote session is also available, in case you have Internet access but your VPN or VNC clients are not working properly, and can be found at http://www.logmein.com.

Phone support
        817-785-1900 ext. 5144 (817-785-1944 direct)
        888-776-8873 ext. 5144
        817-875-5778 cell
Hands-on troubleshooting and repairs
        If you are local to the DFW area, you may bring your equipment into the Euless office for repairs             and/or trouble shooting.*
        Otherwise, you may ship your equipment to our corporate office:

        Professional Turf Products

        1010 Industrial Blvd., Euless, Texas  76039-7442

        Attn: Dan Wigert


        * Other options include inviting support to your branch, and coordination support during sales or         other meetings at the corporate office where groups can be addressed during the same time                 period.

 

© Copyright 2008 Professional Turf Products, LP. All rights reserved.